Privacy Statement
At SPoyser Coaching Services, we take your privacy seriously and treat all the personal data you give us with great care. Our Privacy Policy explains how we collect, store and use the personal data you give to us. By giving us your personal information, you agree to the use of it as set out in this policy.
What information do we keep?
We will take your contact details to contact you. We will store your email address if you subscribe to our newsletter. Your email address will also be stored by the platform Ghost as this enables us to send our email newsletters to you. We take your privacy seriously and treat all the personal data you give us with great care. We will not sell or swap these details with any organisation outside of Ghost and will keep your details private and secure. This Privacy Policy explains how we collect, store and use the personal data you give to us. We will inform you of any update to our Privacy Policy that will affect you.
Why do we collect data?
Personal data collected and processed by us may be used for the following key purposes:
- To contact you to provide you with a service.
Who do we share your personal data with?
We will not share the information you share through this website with anyone external to SPoyser Coaching Services.
What are the legal grounds for processing your personal data?
Data protection laws require us to tell you what legal basis we use for processing your personal data. These bases are set out in the applicable data protection law.
We generally use the following:
- The processing is necessary to contact you.
- You have consented to our processing of your personal data.
Data retention
We will hold your personal information on our systems for as long as is necessary for the relevant activity for which your data was originally obtained. For example, we will keep your contact details for 1 month. If you do not respond then we will delete your data.
What are your rights?
You have several rights in relation to your personal data. These include accessing your data, correcting any mistakes, having your data erased, restricting the processing of your data, objecting to the processing of your data, data portability, and rights relating to automated decision making and profiling. In most cases there are conditions attached to these rights. Please see below for further information on each of these.
Accessing your data
You can ask us to:
- Confirm whether we are processing your personal data.
- Give you a copy of that data.
- Provide you with other information about your personal data such as what data we have, what we use it for, who we disclose it to, whether we transfer it abroad and how we protect it, how long we keep it for, what rights you have, how you can make a complaint, where we got your data from and whether we carry out any automated decision making or profiling. We aim to give you all this information in this privacy policy, although if anything is unclear, please contact us.
We aim to respond to you within 1 month of receiving your request unless it is particularly complicated or you have made several requests, in which case we aim to respond within 3 months. We will let you know if we are going to take longer than 1 month in dealing with your request. If we have a lot of information about you we might ask you if you can tell us what exactly you want to receive. This will help us action your request more quickly.
Erasing your data
This right is sometimes referred to as "the right to be forgotten". This is not an absolute right but you have the right to have your data erased, free of charge, in certain circumstances.
You can ask for your data to be erased where: It is no longer necessary for the purpose for which it was originally collected or processed; we are processing your data based on your consent, and you withdraw that consent; you object to the processing and we do not have an overriding legitimate interest for continuing; your data has been unlawfully processed;
your data must be erased to comply with a legal obligation. There are some exceptions to this right. If one of these applies, we do not have to delete the data.
Data Portability
This allows you to obtain and reuse your personal data for your own purposes across different services. It applies where the following conditions are met:
- You provided the personal data to us yourself.
- We are processing the data either based on your consent or because it is necessary for the performance of a contract.
- The processing is carried out by automated means.
We will provide your data free of charge in a structured, commonly used and machine readable form. We aim to provide your data within 1 month of receiving your request unless it is particularly complicated or you have made several requests, in which case we aim to respond within 3 months. If we are going to take longer than 1 month we will let you know and explain why we need more time. If we consider that we cannot provide you with your data, we will contact you and explain why this is.
These rights are not absolute. They do not apply if the decision is:
- Necessary for us to enter into or perform a contract with you.
- Authorised by law (e.g. for fraud prevention) or
- Based on your explicit consent.
Contact and Complaints
If you have any questions about this policy or about how we use your personal data please discuss it with me.
If you are unhappy about how we are processing your data or how we have responded to a request or complaint, you have the right to make a complaint to the UK's data protection regulator, the Information Commissioner's Office (ICO). You can find more details about how to contact the ICO on their website.